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Customer Support

Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A context menu will show up. It contains in-depth info about all the operations that you can carry out on the page in question. Each pop-up window shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich library of tutorial video clips illustrating how to work with our hosting Control Panel. They're designed for those of you who want to see how things are being done instead of only reading articles. Thus, anyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you searching for, have a peek at our comprehensive FAQ database, which includes questions asked by real clients and provides real solutions. We regulary "revamp" our FAQ database with new entries so as to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can touch base with our fantastic team of tech support engineers available 24/7/365 and eager to assist you with any question. Each support ticket you submit will be answered within 60 minutes (the average support ticket response time is just twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932 US International: +1-727-546-HOST(4678) UK Phone: +44-20-3695-1294 AU Phone: +61-2-8417-2372 OUR ID: 299594 Sales Lines Working Hours: Monday to Friday: 09.00 AM - 11.00 PM GMT/UK 05.00 AM - 07.00 PM EST/USA 07.00 PM - 09.00 AM EST/AU email: support@propersupport.com Online Contact Form Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com